Payment methods

By card

You pay on the payment provider’s secure page. Your full card details stay there; we do not receive or store them. Checkout shows the card types and digital wallets available for your order. Confirmation usually reaches us within a few minutes.

Google Pay

Fast and secure payment directly from your Android phone. You pay with a card saved in Google Pay, without manually entering any details. All payment information is secured by encrypted transmission and entered on the payment gateway side. We do not have access to this information, nor do we store it anywhere. The money is transferred instantly.

Apple Pay

Fast and secure payment directly from your iPhone, iPad or Mac. You pay with your fingerprint, Face ID or device passcode, without entering your card number. All payment information is secured by encrypted transmission and entered on the payment gateway side. We do not have access to this information, nor do we store it anywhere. The money is transferred instantly.

PayPal

Use your PayPal account or, where PayPal offers it, pay by card without creating one. PayPal handles the payment and sends us the confirmation online. If there is a fee, checkout shows it before you order.

Bank transfer

Once the order is complete, the exact payment instructions will land in your inbox.

• Allow up to three business days for a bank transfer to reach our account.
• A transfer confirmation does not replace receipt of the funds in our account.
• We will dispatch the order after the full amount reaches our account.

Cash payment

For personal collection from our showroom in Přerov, you can pay by card or in cash when you collect the order.

Prices and discounts

Product prices are displayed with or without VAT according to the delivery country and the billing details and VAT number you provide. Checkout calculates the amount payable to Pet Hardware. Import charges collected separately by a carrier or customs authority are shown as an estimate where available. Read how VAT is applied.

• When a product can be ordered in less than one standard pack, those units cost 75% more than the standard pack unit price.
• At the product’s full-carton quantity, the unit price is 10% below the standard pack unit price.
• Order-value discounts are calculated automatically from the product subtotal in the selected currency:
  • From 1000 EUR: 3% discount.
  • From 2000 EUR: 5% discount.
  • From 3000 EUR: 10% discount.
• The minimum order amount for these countries is 150 EUR: Ukraine. This minimum covers the customs fees and additional customs processing required for these destinations.

Information on VAT Charging

We are an e-shop based in the Czech Republic (EU), registered under the One Stop Shop (OSS) regime and as a VAT payer in the United Kingdom. Below you will find detailed information on VAT charging depending on the delivery location and customer type.

Terminology:

• B2B (Business to Business): Sales between businesses or entrepreneurs.
• B2C (Business to Consumer): Sales to end consumers (non-entrepreneurs).

1. Delivery within the EU

Note: For deliveries to the Czech Republic, we always charge VAT at a rate of 21% to all customers regardless of their status.

1.1. B2B with a valid VAT number (excluding CZ)

• VAT: No VAT charged (except for deliveries within CZ).
• Note: Providing a valid VAT number qualifies the transaction for the reverse charge mechanism.
• Your responsibilities: You are required to declare and pay VAT in your home country.

1.2. B2B without a valid VAT number

• VAT: We charge Czech VAT at 21%.
• Note: Without a valid VAT number, we cannot apply the reverse charge mechanism.
• Your responsibilities: The price includes Czech VAT, which we remit to the Czech tax authorities.

1.3. B2C

• VAT: We charge VAT according to the rate applicable in your country.
• Note: Thanks to the OSS regime, we remit VAT directly to your country.
• Your responsibilities: The price already includes all tax obligations; no further payments are needed.

2. Delivery to the United Kingdom

2.1. Orders over £135

• Invoicing: Orders are invoiced without VAT.
• Customs clearance: Shipments are subject to customs clearance by the carrier.
• Fees:
  • Government charges: 20% VAT.
  • VAT adjustment fee: £6.25.
  • Disbursement fee: £12.90.
  • Additional fee: If the combined value of duties and VAT exceeds £516, UPS charges a fee of 2.5% of that amount.
• Payment process: The carrier will send you a payment link for customs fees via email; you can pay by card or PayPal.
• Your responsibilities: You are responsible for paying all import-related fees upon delivery.

2.2. Orders up to and including £135

2.2.1. B2C (Business to Consumer)

• Invoicing: Orders are invoiced with UK VAT at 20%.
• Additional fees: No additional delivery fees are charged.
• Your responsibilities: The price includes all tax obligations; no further payments are needed upon delivery.

2.2.2. B2B (Business to Business)

• Requirement: You must provide a valid UK VAT number when ordering.
• Invoicing: Orders are invoiced without VAT.
• Other rules: The same rules apply as for orders over £135 (shipments are subject to customs clearance and fees).
• Your responsibilities: You are responsible for paying all import-related fees upon delivery.

Important information for customers in the United Kingdom:

• If you do not provide a valid UK VAT number, your orders up to £135 will be considered B2C and invoiced with 20% VAT, without additional fees.
• For orders over £135 and B2B orders up to £135 with a valid UK VAT number, shipments are invoiced without VAT but are subject to customs clearance and fees as mentioned above.
• Customs fees payment process: A payment link will be sent to you via email by the carrier; you can pay by card or PayPal.

3. Delivery outside the EU

• VAT: No VAT is charged at the point of sale.
• Note: Goods are exported from the Czech Republic without VAT.
• Important information:
  • Possible charges: The shipment may be subject to VAT, duties, taxes, or other fees in the destination country.
  • Unpredictable costs: We cannot predict these additional costs, and they are borne by the purchaser.
  • Variability of charges: Charges vary by country; for accurate information, please contact your local customs office or visit their website.
  • Customs clearance: Delivery may be delayed due to customs clearance in the destination country.
  • Shipment declaration: We cannot declare the shipment as a gift or undervalue it.
• Your responsibilities:
  • Payment of charges: You are responsible for paying all import VAT, duties, and other fees according to your country's laws.
  • Undeliverable shipments: If the shipment cannot be delivered due to failure to comply with legal obligations in your country or refusal to accept it, it may be disposed of by customs without compensation.
  • Return shipments: In case of a return, the cost of return shipping will be deducted from the amount you paid.