Политика возврата

as Apendix no. 2 General terms and conditions

issued private entrepreneur Jan Grác, ID: 63703408, TAX ID: CZ5908191685, with domicile Grymovská 256/1a, 750 02 Přerov IV-Kozlovice, business under the Trade Act, entry in the Trade Register reg. no., 380802-10433, registration day 1.8.1995, in the City of Přerov, under trademark PET HARDWARE (hereinafter “seller”)

to make claims concerning goods purchased through the online PET HARDWARE store go to www.pethardware.com

  1. The complaints procedure regulates the manner and conditions of complaints regarding defective goods and asserting the claim of a quality guarantee between the seller and the buyer in accordance with the provisions of Act No. 89/2012 Coll., The Civil Code, as amended, and if the consumer is a buyer, Act No. 634/1995 Coll., the Consumer Protection Act, as amended.
  2. The Seller is private entrepreneur Jan Grác, ID: 63703408, TAX ID: CZ5908191685, with domicile at Grymovská 256/1a, 750 02 Přerov IV-Kozlovice, business under the Trade Act, entry in the Trade Register reg. no. 380802-10433, day of registration 1.8.1995, in the City of Přerov, under trademark PET HARDWARE, in particular the sale of saddlery accessories and other similar goods (hereinafter “goods”). The seller is also the operator of an online store. The contact email is: [email protected], contact tel.: +420 601 120 181.
  3. The buyer enjoys the full rights of a natural person or legal entity that enters into a contract with the seller.
  4. The buyer - consumer the enjoyment of full rights means a natural person who enters into a contract with a seller for private, non-business purposes.
  5. Rights regarding defective performance, including warranty liability, are applied by the buyer with the seller:
    1. at the address of the seller's delivery post, in person,
    2. email the contact email [email protected],
    3. another preferred method.
    The moment a claim is considered is the moment the seller receives the claimed goods from the buyer.
  6. The seller is liable to the buyer in regards to the goods having no defects upon receipt. In particular, the seller is mainly liable to the buyer at the time when the buyer accepts the goods:
    1. the goods have characteristics, which the seller or manufacturer described or which the buyers expect given the nature of the goods and based on the advertising carried out,
    2. the goods are in the right quantity, measure or weight and
    3. the goods comply with legal requirements.
  7. When selling new products the seller is liable for:
    1. The buyer – consumer the goods having no defects upon receipt and the purchased goods being free of defects in the 24 months from the receipt of goods by the buyer. If in the warranty letter or right on the goods there is listed a longer period than the one in the previous sentence, then the longer one is valid.
    2. For buyers who are not consumers upon the receipt of goods there are no defects.
  8. If, at the time when under Art. 6 of the claims procedure and/or during the warranty period or during the period under Art. 7 of this complaint, there occurs a defect of the goods due to which they cannot be used properly, and this defect can be removed, the buyer has the right to a free removal of the defect (esp. corrections). With the removable defect of still unused goods the buyer is entitled to request the removal of defects instead of exchanging the defective goods for undefective ones. If only part of the goods have a defect, the buyer is entitled only to replace part of the goods. With the removal of a defect the buyer is also entitled to a reasonable discount on the purchase price.
  9. In the case of defects that cannot be removed and which prevents the goods from being used properly as goods without defect, the buyer has the right to exchange the goods, to a reasonable discount on the purchase price or has the right to withdraw from the contract.
  10. The rights of defective performance do not belong to the buyer if the buyer knew about the defect before receiving the goods or if they caused the defect. The buyer is not allowed to withdraw from the contract or the request delivery of new products, if they cannot return the goods in the condition in which they were received, except in cases provided by law.
  11. If the buyer does not withdraw from the contract or does not assert the right to the delivery of new goods free of defects, the replacement of a part or repair of the goods, they may request a reasonable discount on the purchase price. The buyer has the right to an adequate discount, even if the seller cannot deliver new goods free of defects, replace part or repair the goods, and even if the seller has not completed the repair within a reasonable time, or there were significant difficulties for the buyer concerning the repair.
  12. The buyer is obliged to make a claim to the seller without undue delay after discovering the defect. Claims are handled without undue delay and no later than 30 days from the date of the claim, unless the seller and buyer agree otherwise. The buyer will confirm the application and settlement of the claim in writing or email.
  13. The date of the claim is the day when the goods are delivered to the address of the seller.
  14. In case of a dispute of the claim the seller decides on its acceptance within 5 working days from the date of the claim.
  15. Warranty and liability claims for defects shall not apply to goods for which the claim was filed after the expiration of the warranty period, as well as goods damaged due to their use. Warranty and liability claims for defects shall not apply to defects caused by improper use, failure to observe instructions, improper maintenance or improper storage. Regarding goods sold at a lower price, the seller is not liable for defects for which the reduced price has been given; instead of the right to an exchange, the buyer in this case has the right to an adequate discount.
  16. A claim can be applied as follows:
    1. informing the seller by phone, e-mail or in writing,
    2. delivering the claimed goods (other than cash on delivery, which the seller does not take) only to the address of the seller. When sending, the buyer is obliged to pack the goods in suitable packaging so as not to cause damage or destruction. The goods must be accompanied by an invoice if it has been issued, or other document proving the purchase of the goods, together with a description of the defect and design in the manner of resolving the claim.
  17. The seller shall not be responsible or liable for any injury to persons, property or goods caused demonstrably by unprofessional and inappropriate use of the product (or in contradiction with the instructions) as regards its type, intended use, size, strength, etc., in particular if it has been incorporated in an end product (e.g., dog or other animal equipment).

The complaints procedure comes into force on 5st 25th 2018



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